1, I received tracking NO, but it says no records?
We can get the tracking number once shipment release normally, and then send tracking number to you for tracking purpose.
If you cannot see records on the site right away, please try to see records later, because sometime the carrier input the shipping information not so quickly, it may take about 1-2 days.
However, we can guarantee that the shipment been on the way if you have received the tracking number.
2, Can I ask to return back my items?
Please look at the RETURN POLICY
,We are trying our best to offer you the Top quality products and guarantee 100% satisfaction. You will be happy with brands products and customer service. We understand that each client's needs are unique, so are ready to deal with any problems that arise.
3, Do the items come with boxes and bags?
Clothes, bags come with dust bags; shoes (if need shoe boxes, please order shoebox when placing order), watches, belts, sunglasses and accessories come with boxes. And all the items will be matched a box to ship by couriers, tks.
4, Do you provide wholesale service? Can I get a discount?
Yes, we can provide wholesale service. The price/discount depends on the total amount and the quantity of your order. If your order is big, please place order in our site directly, but not pay, just inform us your order no., then we can negotiate the discount. Thanks.
5, How can I track my package?
Once dispatched, we will inform you the tracking no. via email as soon as possible.
6, How much is the shipping fees to my country?
Please choose the shipping way you need, then the shipping fees will be auto-counted.
7, What are your payment options? Do you have PayPal?
We can accept the payment via Credit Card, Western Union/Money Gram (10% off), Debit Card/Bank Transfer/Transferwise (5% off). But we DO NOT have paypal, since paypal cannot support our products.
8, When can I get my items?
Generally speaking, after your payment confirmed, 2-4 days to process the order, and 5-6 days will arrive in your country via DHL, 10-12 days via Global Post Shipping (EUB), Tks
9, Where are you based? And how about your quality?
We are based in China, and we are AAA top, the quality can be guaranteed.
10, Which size should I choose in your site?
Our clothes size is Asia Size, which is a little smaller than your usual size. Please choose one more sizes for the clothes than your usual. For example, US/EUR L size, pls choose XXL or XL size in our site.
But our shoes/ Pants / Jeans size is normal US/EUROPE size, pls choose just as your usual. Please look at the Size Chart
11, Why was my payment failed?
Please kindly recheck if the beneficiary information is right. Or please call your bank to let it go through, then try to arrange the payment again. if still failed,please pay via Western Union or Bank Transfer,Tks.